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RETURNS AND REFUNDS

Thank you for shopping at THE LOFT AND US

We hope that you are delighted with your purchase but we do understand that sometimes you may wish to return an item.

If you do wish to return your item(s) please follow the following steps below.

Returns

If you are not entirely satisfied with your purchase, we’re here to help.

Please notify us by email at hello@theloftandus.com under the subject matter Refund within 14 days of receiving your purchase.

You have 28 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. We strongly recommend you use a signed for delivery service and keep proof of postage as we can not be held responsible for items lost or damaged in transit.

Contact Us

If you have any other questions on how to return your item to us, please email us at hello@theloftandus.com